Free refund request letter generator
Tell us what you bought and what went wrong. We write the email that asks for your money back.
Free. No account. We do not save your message.
Most refund requests fail for the same reason: they explain how annoyed you are instead of stating what you bought, what went wrong, and what you want done about it. A clerk reading fifty emails an hour needs those three facts in the first three sentences.
Write what happened below in your own words — messy is fine — and pick what you actually want. The generator turns it into a message you can send as it is. It uses only the facts you give it, and never invents an order number, a date, or an amount.
An example
Bought running shoes online three weeks ago, the sole came away from the upper after four runs, shop says wear and tear.
Dear Customer Service Team, I am writing about a pair of running shoes I ordered from you three weeks ago. After four runs, the sole has separated from the upper on the right shoe. I understand your team has assessed this as normal wear and tear. I would ask you to look again: four runs is well short of what I would expect any running shoe to withstand, and the separation is at the seam rather than at the tread. I would like a full refund of the purchase price. I am happy to return the shoes at your convenience and can send photographs of the damage if that would help. Thank you for your time.
Ask for something specific
Most refund requests describe the fault in detail and never actually say what the writer wants. The person reading it then picks the cheapest option available to them, which is usually a repair or a voucher. Name the outcome you want in its own sentence and it becomes the thing they have to answer.
If you genuinely do not mind which you get, say that too, but rank them: a refund first, a replacement otherwise. An open question invites an open answer, and open answers take three more emails.
Keep it in one thread
Send it by email, even if you have already phoned. A phone call leaves you with a memory and them with a note you cannot read; an email leaves both of you with the same text and a timestamp. If the only channel is a web form, paste your message in and screenshot it before you press send.
When you follow up, reply to your own message rather than starting a new one. Your original request and its date then sit directly above the reply, which quietly removes the question of when you first raised it.
If they refuse
Ask for the reason in writing before arguing with it. A refusal given on the phone is vague by habit; the same refusal written down is either specific enough to answer or thin enough that they reconsider while typing it.
If that leads nowhere, the next step is usually not another email. Card issuers and payment providers run their own dispute processes, and consumer bodies exist in most countries to look at exactly this. Which one fits depends on how you paid and what you bought, so ask them rather than guessing.
Common questions
+Should I say I know my rights?
Usually not in the first message. Naming a law you have half-remembered gives the other side something to correct instead of something to fix. State the facts and the request; keep the legal argument in reserve for a second message if the first is refused.
+How long should it be?
Short. Four short paragraphs is plenty: what you bought, what went wrong, what you want, how to reach you. Long emails get skimmed and skimming loses your details.
+Do you store what I write?
No. Your text is sent to the AI provider to generate the message and is not saved by us — no account, no database, no copy of your message.