Free late delivery complaint generator
Your order never came. Say so clearly, with a deadline, in one message.
Free. No account. We do not save your message.
A late delivery complaint works when it contains a date and a deadline. Without them the reply is "we are looking into it" and another two weeks pass. With them, someone has to decide.
Describe your order and what you were promised. The generator will ask for what you want and write it, using only the dates you actually give it.
An example
Ordered a desk 12 April, promised five working days, nothing has arrived.
Dear Customer Service Team, I placed an order for a desk on 12 April, with delivery promised within five working days. It has not arrived, and two messages I sent through your chat have gone unanswered. Could you confirm a firm delivery date? If the desk cannot be delivered within the next seven days, I would prefer to cancel the order and receive a refund. I would appreciate a reply this week.
Check where it actually is first
Before writing, look at the tracking and at what the carrier says, not just what the shop’s order page says. Parcels sitting at a depot, delivered to a neighbour, or returned as undeliverable produce very different conversations, and opening with the wrong one costs you a round trip.
Whatever the carrier did, your agreement is with the seller. You do not have to chase the courier yourself, and saying so plainly — politely — heads off the most common deflection there is.
Give a date, not a feeling
“This is unacceptable” can be agreed with and ignored. “If it has not arrived by Friday I would like to cancel and be refunded” cannot — someone has to decide before Friday. A deadline converts a complaint into a decision with an owner.
Pick a deadline you will actually act on. One you let slide teaches the other side that your dates are decoration, and the second one you set will be treated accordingly.
When the deadline passes
Do what you said you would, in the same thread, in two sentences. Long explanations at this stage read as negotiation, and you are past negotiating: you set a date, it passed, you are now cancelling.
Keep the order confirmation, the tracking page and your own messages. If the refund has to be pursued through your payment provider later, that short bundle is the whole case and it is far easier to gather now than in six weeks.
Common questions
+Should I give a deadline?
Yes, and make it one you are willing to act on. A deadline you ignore teaches the other side that your deadlines are decoration.
+Email or chat?
Email. It is timestamped, it is yours to keep, and it survives the chat window closing. If chat is the only channel, paste the message there and screenshot it.
+What if they ignore it?
Send one follow-up referring to the first message and its date, then escalate to your payment provider or card issuer, who often have their own dispute process.