Free flight delay complaint generator
Flight number, date, how long you waited. We write the claim.
Free. No account. We do not save your message.
Airline claims are processed in bulk, often by people working from a checklist. The messages that get handled quickly are the ones where the flight number, the date, the scheduled time and the actual time are all in the first paragraph.
Give us those details and what the delay cost you. We will write the claim. We do not state what you are entitled to under any compensation scheme — that depends on the cause and distance, and an airline is quick to dismiss a claim that gets the rule wrong.
An example
KL1234 on 4 June delayed five and a half hours, missed a 40 euro transfer, no vouchers given.
Dear Sir or Madam, I am writing regarding flight KL1234 from Amsterdam to Lisbon on 4 June. The flight was scheduled to depart at 07:20 and took off at 12:50, a delay of five and a half hours. No refreshments or meal vouchers were offered during the wait. As a result of the delay I missed a pre-booked airport transfer costing 40 euro, which I was unable to recover. I would like to request compensation for the delay, and reimbursement of the 40 euro transfer. I can provide the booking reference and a receipt for the transfer on request. I look forward to your reply.
Get four facts right
Flight number, date, scheduled departure and actual departure. Airline claims are processed in bulk against a checklist, and a message with those four in the first paragraph is handled in a different pile from one that opens with how the day went.
Take the actual times from your boarding pass, the airline app or the airport’s own arrivals page rather than memory. A delay you round in your own favour is the easiest possible reason to reject a claim.
Why this tool will not quote the regulation at them
Whether a delay qualifies for compensation depends on its cause, its length and the distance flown, and the airline knows those rules considerably better than a website does. A claim that cites the wrong article or the wrong amount is the easiest kind to dismiss, and dismissing it is free for them.
Describing the delay accurately and asking them to assess it puts the rules on their side of the table, where they belong. If they decline and you believe the decision is wrong, that is the point to get advice from someone who can see your specific booking.
Keep the receipts, claim the real costs
A delay usually costs money before any compensation question arises: a missed transfer, an extra night, food bought in a terminal where nothing was offered. Those are concrete, documented and far harder to argue with than a general complaint.
List only what you actually paid and can show, and offer the receipts rather than attaching everything at once. A short message with an offer of proof reads better than a wall of screenshots, and it gives them something easy to say yes to.
Common questions
+Should I quote EU261?
We deliberately do not. Whether a delay qualifies depends on the cause and the distance, and a claim that cites the rule incorrectly is the easiest kind to reject. Describe the delay accurately and let the airline apply its own rules.
+What should I attach?
Boarding pass or booking reference, and receipts for anything you are claiming back. Offer them rather than attaching everything at once — a short email with an offer of proof reads better than a wall of attachments.
+How long do they take?
Weeks, often. Send one follow-up after a month referring to your original message and its date before escalating anywhere else.