Free flight delay complaint generator
Flight number, date, how long you waited. We write the claim.
Free. No account. We do not save your message.
Airline claims are processed in bulk, often by people working from a checklist. The messages that get handled quickly are the ones where the flight number, the date, the scheduled time and the actual time are all in the first paragraph.
Give us those details and what the delay cost you. We will write the claim. We do not state what you are entitled to under any compensation scheme â that depends on the cause and distance, and an airline is quick to dismiss a claim that gets the rule wrong.
An example
KL1234 on 4 June delayed five and a half hours, missed a 40 euro transfer, no vouchers given.
Dear Sir or Madam, I am writing regarding flight KL1234 from Amsterdam to Lisbon on 4 June. The flight was scheduled to depart at 07:20 and took off at 12:50, a delay of five and a half hours. No refreshments or meal vouchers were offered during the wait. As a result of the delay I missed a pre-booked airport transfer costing 40 euro, which I was unable to recover. I would like to request compensation for the delay, and reimbursement of the 40 euro transfer. I can provide the booking reference and a receipt for the transfer on request. I look forward to your reply.
Common questions
+Should I quote EU261?
We deliberately do not. Whether a delay qualifies depends on the cause and the distance, and a claim that cites the rule incorrectly is the easiest kind to reject. Describe the delay accurately and let the airline apply its own rules.
+What should I attach?
Boarding pass or booking reference, and receipts for anything you are claiming back. Offer them rather than attaching everything at once â a short email with an offer of proof reads better than a wall of attachments.
+How long do they take?
Weeks, often. Send one follow-up after a month referring to your original message and its date before escalating anywhere else.